Terms and conditions of use

1. General provisions

1.1. These Terms and Conditions of Sale (the "Terms") are a legal document binding on the buyer and the seller, setting out the rights, obligations and liability of the parties when purchasing goods in the online shop www.fit2.shop.

1.2. The seller is BSC Vilnius, UAB, legal entity code 300024424, VAT code LT100001023916, registered office at Kareivių g. 19, LT-09133 Vilnius, Lithuania. Email info@fit2.shop, phone +370 637 09990.

1.3. The buyer is a legally capable natural or legal person purchasing goods in the online shop.

1.4. By placing an order the buyer confirms that they have read and accept these Terms. The documents published on our Privacy Policy, Cookie Policy and Returns pages apply together with these Terms.

1.5. The seller may amend these Terms. Amendments take effect once published on the website and apply only to contracts concluded thereafter. An order already placed is governed by the Terms in force at the time the order was placed.

2. Conclusion of the contract

2.1. You may buy either with a registered account or as a guest. Registration is not required.

2.2. The contract is concluded when the buyer has filled the shopping cart, provided the required details, selected a delivery and payment method and confirmed the order.

2.3. Once the order is confirmed, an order confirmation is sent to the buyer by email. The contract remains in force until it has been fully performed.

2.4. If the seller is unable to supply the ordered goods, the buyer is informed without delay and any amount paid is refunded no later than within 10 working days.

2.5. We do not apply a minimum order value.

3. Prices and payment

3.1. All prices shown in the online shop are final, stated in euros and include 21% VAT. We do not apply any additional or hidden charges.

3.2. The delivery cost is calculated in the shopping cart and is shown before the order is confirmed.

3.3. Payment can be made by bank transfer, online banking, payment card or electronic money via Paysera. Further details are given on the Payment methods page.

3.4. The order is processed once payment has been received.

3.5. The VAT invoice is issued electronically (PDF) and sent to the email address provided. Printed invoices are not sent with the goods. The VAT invoice also serves as proof of purchase.

3.6. If, after the order has been confirmed, it turns out that the price was stated incorrectly due to a technical error, the seller will inform the buyer without delay and offer either to purchase the goods at the correct price or to cancel the order. If the buyer does not agree, the order is cancelled and any amount paid is refunded in full.

4. Delivery and collection

4.1. Goods are dispatched from the seller's warehouse in Vilnius, Lithuania.

4.2. The buyer may choose courier delivery or delivery to a parcel locker, or may collect the goods at the FIT2 store in Vilnius Outlet, Vytauto Pociūno g. 8, Vilnius.

4.3. Goods may be collected at the store by the buyer or by the person named in the order. The order number may be requested on collection.

4.4. The buyer is notified by email when the goods have been dispatched or are ready for collection.

4.5. The preparation and delivery times shown on the product page are indicative. If an item is not in stock, the seller informs the buyer and states the expected time; the buyer is entitled to cancel such an order.

4.6. On receiving the parcel, the buyer should check the condition of the packaging. If visible damage is found, we recommend noting it on the courier's document or photographing it and informing the seller immediately at info@fit2.shop. Failure to do so does not deprive the buyer of any rights granted by law.

4.7. If the goods are not delivered within the stated time, the buyer is asked to inform the seller.

5. Right of withdrawal

5.1. A buyer who is a consumer has the right to withdraw from the contract within 14 calendar days of receiving the goods, without giving a reason.

5.2. You may notify us of your withdrawal in any form, by email at info@fit2.shop or by phone at +370 637 09990. No separate form needs to be completed; it is enough to state your order number and the items you are returning.

5.3. The right of withdrawal does not apply to sealed goods which were unsealed after delivery and which are not suitable for return for health protection or hygiene reasons (for example, in-ear headphones, oral care nozzles, epilators, shaving or personal care attachments), nor to goods made to the buyer's individual specification, nor to gift vouchers.

5.4. The buyer may examine and test the goods in the same way as would be possible in a physical shop. The refund may be reduced only if the value of the goods has decreased due to handling that was not necessary to establish the nature, characteristics and functioning of the goods.

5.5. This section does not apply to buyers purchasing goods for business purposes.

6. Returns and refunds

6.1. Returned goods should be sent to: BSC Vilnius, UAB, Kareivių g. 19-134, LT-09133 Vilnius, Lithuania. Returns are not accepted at the FIT2 store in Vilnius Outlet.

6.2. Please enclose the proof of purchase with the returned goods – it states the order number. If the document cannot be enclosed, write the order number on the parcel.

6.3. The cost of return shipping is borne by the buyer. If a defect is confirmed or the return is due to the seller's error, all costs relating to the return are borne by the seller.

6.4. Refunds are made using the same payment method used for the purchase, no later than within 10 working days of receiving the returned goods.

6.5. Where the buyer withdraws from the contract and returns the entire order, we refund all payments received, including the cost of standard delivery. If the buyer chose a more expensive delivery method than our standard option, only the standard delivery cost is refunded. Where only part of an order is returned, delivery costs are not refunded, as the delivery service was also performed for the remaining items.

6.6. We do not charge any restocking or return handling fees.

6.7. Where several items have been purchased, each may be returned separately. Where a set is sold as a single unit, the complete set is returned.

6.8. Full return conditions are set out on the Returns page. In the event of any inconsistency between these Terms and that page, the provision more favourable to the buyer applies.

7. Quality of goods and guarantee

7.1. The seller undertakes to supply goods that conform to the contract.

7.2. Consumers benefit from the statutory two-year guarantee of conformity from the date of delivery. This right applies regardless of any commercial guarantee offered by the manufacturer.

7.3. Where the manufacturer provides an additional commercial guarantee, its duration and conditions are stated in the product description or in the documents supplied with the product. A commercial guarantee does not limit the consumer's statutory rights.

7.4. If a defect is found, please contact us at info@fit2.shop. The seller will explain how the goods will be inspected, repaired, replaced or refunded.

7.5. The guarantee does not cover defects caused by improper use, improper care, mechanical damage or normal wear and tear.

8. Rights and obligations of the parties

8.1. The buyer undertakes to provide accurate order and delivery details, to pay for the goods and to accept them.

8.2. If the buyer has an account, the buyer undertakes to keep the login details secure and not to disclose them to third parties. If there is reason to believe that the details have been used by someone else, please inform the seller immediately.

8.3. The seller undertakes to enable proper use of the online shop, to supply the goods ordered and to fulfil the obligations set out in these Terms.

8.4. The seller may restrict access to the online shop for anyone who harms its operation or security or uses it unlawfully.

9. Liability

9.1. The buyer is responsible for the accuracy of the details provided. The seller is not liable for delayed or failed delivery caused by incorrect details supplied by the buyer.

9.2. Product photographs are illustrative. Colours and shades may differ slightly from the actual product depending on screen settings.

9.3. The seller is not responsible for the content of third-party websites reached through links.

9.4. Nothing in these Terms limits the rights granted to consumers by mandatory provisions of law.

10. Personal data

10.1. The buyer's personal data is processed as set out in our Privacy Policy.

10.2. The use of cookies is described in our Cookie Policy.

11. Communication

11.1. All information provided in the online shop, including these Terms, is deemed to have been provided to the buyer in writing.

11.2. The seller communicates with the buyer using the email address or phone number given in the order.

11.3. Questions, comments and complaints may be sent to info@fit2.shop or made by phone at +370 637 09990. We respond to complaints within 14 days.

12. Dispute resolution

12.1. We aim to resolve disputes by negotiation. Please contact us first at info@fit2.shop.

12.2. If no agreement is reached, a consumer has the right to apply to the State Consumer Rights Protection Authority of Lithuania (Vilniaus g. 25, LT-01402 Vilnius, www.vvtat.lt) for out-of-court dispute resolution.

12.3. A consumer also has the right to bring proceedings before a court. These Terms do not limit the consumer's right to bring proceedings before the court of their own place of residence.

13. Final provisions

13.1. These Terms and the contracts concluded on their basis are governed by the law of the Republic of Lithuania.

13.2. If any provision of these Terms is held to be invalid, this does not affect the validity of the remaining provisions.

13.3. These Terms were last updated on 3 August 2026.