Returns

Full returns policy

1. Returns and Exchanges

1.1 You have the right to return or exchange any item purchased within 14 (fourteen) calendar days of the date of delivery.

1.2 The 14-day right of withdrawal applies only if the returned item is as new: unused, undamaged, in saleable condition, in its original intact packaging and complete with all contents.

1.3 The right of withdrawal does not apply to sealed goods which were unsealed after delivery and which are not suitable for return for health protection or hygiene reasons (for example, in-ear headphones, oral care nozzles, epilators, shaving or personal care attachments).

1.4 In any case, the Buyer must comply with the following conditions when returning the Goods:

1.4.1 the Goods must be in its original packaging;

1.4.2 the Goods must be undamaged by the Buyer;

1.4.3 the Goods must be unused and in good condition (labels intact, protective films intact, etc.);

1.4.4 the Goods must be in the same condition as when received by the Buyer;

1.4.5 the document of purchase of the Goods must be provided.

1.5 Gift cards cannot be returned.

2. Return procedure

2.1 Before returning any Product, please contact our customer service team by email at info@fit2.shop or by phone at +370 637 09990. You may notify us of your withdrawal in any form – no separate return form needs to be completed. It is enough to state your order number and the items you are returning.

2.2 When returning an item, please ensure that it is securely packaged to avoid damage during shipping. We recommend that you use a registered delivery service when returning your item as we cannot be responsible for lost or damaged goods.

2.3 Please enclose the proof of purchase with the returned goods – it states the order number we use to match the parcel to your order. If you cannot enclose the document, write the order number on the parcel.

2.4 The cost of return postage, unless the return is due to our error or defective goods, will be borne by the buyer.

3. Refund of money

3.1 Once we have received and inspected the returned goods, we will notify you of the status of the return.

3.2 If your return is approved, a refund will be made to the original payment method used for the purchase within 10 working days.

3.3 If the returned item has been used, is damaged, or is returned without its original packaging or with parts missing, we do not accept the return and do not refund the money.

3.4 We refund all payments received from you, including the cost of standard delivery. If you chose a faster or more expensive delivery method than our standard option, we refund the standard delivery cost only. The cost of returning the goods is borne by the buyer, as stated in clause 2.4.

4. Damaged or defective goods

4.1 If you have received damaged or defective goods, please contact us immediately. We will provide further instructions on how to return or replace the product.

4.2 We may require photographs or other evidence of damage or defect before we can confirm a return or exchange.

Customer Service

If you have any questions or need assistance with returns or exchanges, please contact our customer service team by email: info@fit2.shop or by phone +370 637 09990.

Return address

BSC Vilnius, UAB
Kareivių g. 19-134
LT-09133 Vilnius
Lithuania

Please send items purchased online to the address above. Returns are not accepted at the FIT2 store in Vilnius Outlet.